/* --- </gishikoDev_> 2026 - Hansel Hernandez --- */

:root{
  --azul:#00B6F0; --azul-osc:#0089B8; --verde:#81C341; --verde-osc:#5E9A22;
  --profundo:#0E3A5D; --tinta:#122B3F; --grafito:#3E4750; --pizarra:#76797D;
  --bruma:#F2F7FA; --niebla:#E3EDF3; --blanco:#FFFFFF;
  --rojo:#D64545; --ambar:#E8A13C;
  --sombra:0 10px 30px rgba(14,58,93,.10);
  --radio:14px;
  --serif:"Source Serif 4",Georgia,serif;
  --sans:"Public Sans",system-ui,sans-serif;
  --mono:"IBM Plex Mono",monospace;
}
*{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:var(--sans);color:var(--grafito);background:var(--bruma);font-size:16px;line-height:1.55}
img{max-width:100%}
a{color:var(--azul-osc)}
h1,h2,h3{font-family:var(--serif);color:var(--profundo);line-height:1.2}
button{font-family:var(--sans);cursor:pointer}
input,select,textarea{font-family:var(--sans);font-size:15px;width:100%;padding:11px 13px;border:1.5px solid var(--niebla);border-radius:10px;background:#fff;color:var(--tinta);transition:border .15s, box-shadow .15s}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--azul);box-shadow:0 0 0 3px rgba(0,182,240,.18)}
input[disabled]{background:var(--bruma);color:var(--pizarra)}
label{display:block;font-size:13px;font-weight:600;color:var(--profundo);margin-bottom:6px;letter-spacing:.2px}
.req::after{content:" *";color:var(--rojo)}
.hidden{display:none!important}
.view{display:none}
.view.active{display:block;animation:fade .35s ease}
@keyframes fade{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}
.btn{display:inline-flex;align-items:center;gap:8px;border:none;border-radius:999px;padding:12px 26px;font-size:15px;font-weight:600;transition:transform .12s, box-shadow .12s, background .12s}
.btn:active{transform:scale(.97)}
.btn-azul{background:var(--azul);color:#fff}
.btn-azul:hover{background:var(--azul-osc);box-shadow:0 6px 16px rgba(0,182,240,.35)}
.btn-verde{background:var(--verde);color:#fff}
.btn-verde:hover{background:var(--verde-osc)}
.btn-ghost{background:transparent;color:var(--profundo);border:1.5px solid var(--niebla)}
.btn-ghost:hover{border-color:var(--azul);color:var(--azul-osc)}
.btn-link{background:none;border:none;color:var(--azul-osc);font-weight:600;text-decoration:underline;padding:4px}
.btn-sm{padding:7px 16px;font-size:13px}
.btn[disabled]{opacity:.45;cursor:not-allowed}
.header-pub{background:linear-gradient(135deg,var(--profundo) 0%, #0C5A82 55%, var(--azul-osc) 100%);color:#fff;position:relative;overflow:hidden}
.header-pub .onda{position:absolute;right:-120px;top:-90px;width:560px;opacity:.10;pointer-events:none}
.nav{max-width:1120px;margin:0 auto;padding:18px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px;position:relative;z-index:2}
.nav img{height:44px}
.hero{max-width:1120px;margin:0 auto;padding:40px 24px 76px;position:relative;z-index:2;text-align:center;}
.hero .kicker{font-family:var(--mono);font-size:12px;letter-spacing:2.5px;text-transform:uppercase;color:var(--verde);margin-bottom:12px}
.hero h1{color:#fff;font-size:clamp(30px,5vw,48px);font-weight:700}
.hero p{margin:14px auto 0;max-width:520px;color:#D7E9F3;font-size:16.5px}
.wrap{max-width:1120px;margin:0 auto;padding:0 24px}
.cards-acceso{display:grid;grid-template-columns:repeat(auto-fit,minmax(235px,1fr));gap:18px;margin:-46px auto 46px;position:relative;z-index:3}
.card-acc{background:#fff;border-radius:var(--radio);box-shadow:var(--sombra);padding:24px;border-top:4px solid var(--azul);transition:transform .18s, box-shadow .18s;cursor:pointer;text-align:left}
.card-acc:hover{transform:translateY(-4px);box-shadow:0 16px 36px rgba(14,58,93,.16)}
.chip-esp{background:#E3EDF3;color:#0E3A5D;border:none;padding:5px 12px;border-radius:999px;font-size:12px;font-weight:600;cursor:pointer}
.chip-esp:hover,.chip-esp.on{background:#00B6F0;color:#fff}
.banner-car{max-width:1120px;margin:0 auto 26px;padding:24px 24px}
.banner-slide{background:linear-gradient(135deg,#00B6F0,#0E3A5D);color:#fff;border-radius:16px;padding:26px 30px;display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap;min-height:120px;box-shadow:var(--sombra)}
.banner-slide h3{color:#fff;font-size:22px;margin-bottom:6px}
.banner-dots{display:flex;gap:6px;justify-content:center;margin-top:10px}
.banner-dots span{width:8px;height:8px;border-radius:50%;background:#C7DCE9;cursor:pointer}
.banner-dots span.on{background:#00B6F0;width:22px;border-radius:6px}
.card-acc.verde{border-top-color:var(--verde)}
.card-acc.ambar{border-top-color:var(--ambar)}
.card-acc.gris{border-top-color:var(--pizarra)}
.card-acc .icono{font-size:26px;margin-bottom:10px}
.card-acc h3{font-size:18.5px;margin-bottom:7px}
.card-acc p{font-size:13.5px;color:var(--pizarra)}
.card-acc .ir{margin-top:12px;font-weight:700;color:var(--azul-osc);font-size:14px}
.emergencia{background:linear-gradient(120deg,#0E3A5D,#0C5A82);color:#fff;border-radius:var(--radio);padding:22px 26px;display:flex;gap:18px;align-items:center;flex-wrap:wrap;margin-bottom:50px;box-shadow:var(--sombra)}
.emergencia .icono{font-size:34px}
.emergencia h3{color:#fff;font-size:19px;margin-bottom:4px}
.emergencia p{font-size:14px;color:#D7E9F3}
.emergencia b.tel{color:#fff;font-family:var(--mono);font-size:15px;white-space:nowrap}
.seccion{padding:6px 0 54px}
.seccion h2{font-size:27px;margin-bottom:6px}
.seccion .sub{color:var(--pizarra);margin-bottom:24px}
.pasos{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:18px}
.paso{background:#fff;border-radius:var(--radio);padding:22px;border:1px solid var(--niebla)}
.paso .num{font-family:var(--mono);color:var(--verde-osc);font-weight:600;font-size:13px;margin-bottom:8px}
.paso h4{font-family:var(--serif);color:var(--profundo);font-size:17px;margin-bottom:6px}
.paso p{font-size:13.5px;color:var(--pizarra)}
.forms-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(290px,1fr));gap:18px}
.form-card{background:#fff;border-radius:var(--radio);border:1px solid var(--niebla);padding:22px;display:flex;flex-direction:column;gap:8px}
.form-card h4{font-family:var(--serif);color:var(--profundo);font-size:17px}
.form-card p{font-size:13.5px;color:var(--pizarra);flex:1}
.form-card .acciones{display:flex;gap:10px;flex-wrap:wrap;margin-top:6px}
.footer-pub{background:var(--profundo);color:#B9D3E2;padding:34px 0;margin-top:10px;font-size:13.5px}
.footer-pub .wrap{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap;align-items:center}
.footer-pub img{height:34px;opacity:.9}
.panel{background:#fff;border-radius:var(--radio);box-shadow:var(--sombra);max-width:880px;margin:36px auto 60px;padding:34px 38px}
@media(max-width:640px){.panel{padding:24px 16px;margin:20px 10px}}
.panel h2{font-size:26px}
.stepper{display:flex;gap:0;margin:26px 0 30px;counter-reset:s}
.stepper .st{flex:1;text-align:center;position:relative;font-size:11.5px;font-weight:600;color:var(--pizarra);padding-top:34px}
.stepper .st::before{
    counter-increment:s;
    content:"";
    position:absolute;
    top:0;
    left:50%;
    transform:translateX(-50%);
    width:18px;
    height:18px;
    border-radius:50%;
    background:var(--niebla);
    z-index:2;
}
.stepper .st:first-child::after{display:none}
.stepper .st.hecho::before{background:var(--verde);color:#fff;content:""}
.stepper .st.hecho::after{background:linear-gradient(90deg,var(--verde),var(--azul))}
.stepper .st.actual{color:var(--profundo)}
.stepper .st.actual::before{background:var(--azul)}
.stepper .st.actual::after{background:linear-gradient(90deg,var(--verde),var(--azul))}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:620px){.grid2{grid-template-columns:1fr}}
.campo{margin-bottom:16px}
.ayuda{font-size:12.5px;color:var(--pizarra);margin-top:5px}
.error-msg.vis{display:block !important}
.error-msg{font-size:12.5px;color:var(--rojo);margin-top:5px;display:none}
.campo.invalido input,.campo.invalido select,.campo.invalido textarea{border-color:var(--rojo)}
.campo.invalido .error-msg.vis{display:block !important}
.error-msg{display:block}
.tipos-reclamo{display:grid;grid-template-columns:repeat(auto-fit,minmax(215px,1fr));gap:14px}
.tipo{border:1.5px solid var(--niebla);border-radius:12px;padding:18px;cursor:pointer;transition:all .15s;background:#fff}
.tipo:hover{border-color:var(--azul)}
.tipo.sel{border-color:var(--azul);background:rgba(0,182,240,.06);box-shadow:0 0 0 3px rgba(0,182,240,.15)}
.tipo .em{font-size:24px}
.tipo h4{font-family:var(--serif);color:var(--profundo);margin:8px 0 4px;font-size:16px}
.tipo p{font-size:12.5px;color:var(--pizarra)}
.nav-wizard{display:flex;justify-content:space-between;margin-top:28px;gap:12px}
.doclist{display:flex;flex-direction:column;gap:12px}
.doc{border:1.5px dashed var(--niebla);border-radius:12px;padding:16px;display:flex;align-items:center;gap:12px;flex-wrap:wrap;transition:border .15s}
.doc.ok{border-style:solid;border-color:var(--verde);background:rgba(129,195,65,.06)}
.doc .info{flex:1;min-width:200px}
.doc .info b{color:var(--profundo);font-size:14.5px}
.doc .info span{display:block;font-size:12.5px;color:var(--pizarra)}
.doc .archivo{font-family:var(--mono);font-size:12px;color:var(--verde-osc);display:block}
.doc input[type=file]{display:none}
.doc .botones{display:flex;gap:8px;flex-wrap:wrap}
.tips-foto{background:rgba(0,182,240,.07);border-left:4px solid var(--azul);border-radius:8px;padding:14px 16px;font-size:13.5px;margin-bottom:18px}
.tips-foto b{color:var(--profundo)}
.resumen{background:var(--bruma);border-radius:12px;padding:20px;font-size:14px}
.resumen dt{font-weight:700;color:var(--profundo);margin-top:10px;font-size:12.5px;text-transform:uppercase;letter-spacing:.5px}
.resumen dd{margin:2px 0 0}
.radicado-box{text-align:center;padding:30px 10px}
.radicado-box .num{font-family:var(--mono);font-size:clamp(22px,5vw,34px);font-weight:600;color:var(--profundo);background:var(--bruma);border:2px dashed var(--azul);border-radius:12px;padding:16px 24px;display:inline-block;margin:18px 0}
.check-grande{width:74px;height:74px;border-radius:50%;background:var(--verde);color:#fff;font-size:38px;display:flex;align-items:center;justify-content:center;margin:0 auto}
.timeline{position:relative;margin:26px 0 10px;padding-left:34px}
.timeline::before{content:"";position:absolute;left:11px;top:6px;bottom:6px;width:3px;background:linear-gradient(180deg,var(--verde),var(--azul));border-radius:2px;opacity:.25}
.tl-item{position:relative;padding-bottom:22px}
.tl-item::before{content:"";position:absolute;left:-30px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;border:3px solid var(--niebla)}
.tl-item.hecho::before{background:var(--verde);border-color:var(--verde)}
.tl-item.actual::before{background:var(--azul);border-color:var(--azul);box-shadow:0 0 0 5px rgba(0,182,240,.2)}
.tl-item.alerta::before{background:var(--ambar);border-color:var(--ambar);box-shadow:0 0 0 5px rgba(232,161,60,.2)}
.tl-item b{color:var(--profundo);font-size:15px}
.tl-item span{display:block;font-size:12.5px;color:var(--pizarra)}
.badge{display:inline-block;padding:4px 12px;border-radius:999px;font-size:12px;font-weight:700}
.b-azul{background:rgba(0,182,240,.14);color:var(--azul-osc)}
.b-verde{background:rgba(129,195,65,.18);color:var(--verde-osc)}
.b-ambar{background:rgba(232,161,60,.16);color:#A66B14}
.b-rojo{background:rgba(214,69,69,.12);color:var(--rojo)}
.b-gris{background:var(--niebla);color:var(--pizarra)}
.toast{
    position:fixed;
    left:50%;
    bottom:32px;
    transform:translate(-50%,20px);
    background:var(--profundo);
    color:#fff;
    padding:20px 28px;
    border-radius:999px;
    font-size:14px;
    font-weight:600;
    box-shadow:0 10px 30px rgba(0,0,0,.25);
    opacity:0;
    transition:
        transform .30s,
        opacity .30s;
    z-index:9999;
    max-width:92vw;
    text-align:center;
}

.toast.ver{
    opacity:1;
    transform:translate(-50%,0);
}
.volver{background:none;border:none;color:var(--azul-osc);font-weight:700;font-size:14px;margin:22px 0 0 24px;display:inline-flex;align-items:center;gap:6px}
.aviso-inline{background:rgba(129,195,65,.10);border-left:4px solid var(--verde);border-radius:8px;padding:12px 16px;font-size:13.5px;margin-bottom:16px}

/* === Restructuración v3: aire, jerarquía, enterprise === */
.hero{padding:56px 24px 110px}
.hero h1{letter-spacing:-.5px}
.hero p{font-size:17px;max-width:600px;margin-top:18px}
.banner-car{margin:-64px auto 44px;padding:0 24px;position:relative;z-index:3}
.banner-slide{border-radius:20px;padding:32px 36px;min-height:150px;box-shadow:0 20px 44px rgba(14,58,93,.18);background:linear-gradient(135deg,#00B6F0 0%,#0089B8 45%,#0E3A5D 100%)}
.banner-slide h3{font-size:24px;letter-spacing:-.2px}
.cards-acceso{margin:56px auto 60px;gap:22px}
.card-acc{padding:28px 26px;border-radius:16px;box-shadow:0 4px 14px rgba(14,58,93,.06);transition:transform .22s cubic-bezier(.2,.7,.3,1), box-shadow .22s}
.card-acc:hover{transform:translateY(-6px);box-shadow:0 22px 44px rgba(14,58,93,.14)}
.card-acc h3{letter-spacing:-.2px}
.card-acc .icono{font-size:30px;margin-bottom:14px;display:inline-flex;width:56px;height:56px;border-radius:14px;background:linear-gradient(135deg,rgba(0,182,240,.12),rgba(14,58,93,.08));align-items:center;justify-content:center}
.emergencia{border-radius:18px;padding:26px 30px;margin:8px 0 64px;box-shadow:0 12px 32px rgba(14,58,93,.14)}
.seccion{padding:14px 0 70px}
.seccion h2{font-size:30px;letter-spacing:-.4px;margin-bottom:8px}
.seccion .sub{font-size:15px;margin-bottom:28px}
.paso, .form-card{transition:transform .18s, box-shadow .18s;box-shadow:0 1px 2px rgba(14,58,93,.04)}
.paso:hover, .form-card:hover{transform:translateY(-3px);box-shadow:0 12px 28px rgba(14,58,93,.10)}
.chip-esp{transition:all .15s}
.chip-esp:hover{transform:translateY(-1px)}
@media(max-width:640px){
  .hero{padding:40px 20px 90px}
  .banner-car{margin:-52px auto 34px}
  .banner-slide{padding:22px 22px;min-height:0}
  .banner-slide h3{font-size:19px}
  .cards-acceso{margin:34px auto 44px;gap:16px}
  .card-acc{padding:22px 20px}
  .emergencia{margin:0 0 44px;padding:20px 22px}
  .seccion h2{font-size:24px}
}

.servicios-grid{
    display:grid;
    grid-template-columns:repeat(auto-fit,minmax(240px,1fr));
    gap:18px;
    margin-top:20px;
}

.servicio-card{
    position: relative;
    cursor: pointer;
    border: 2px solid #ddd;
    border-radius: 12px;
    padding: 20px;
    transition: .2s;
}

.servicio-card:hover{
    transform:translateY(-3px);
    box-shadow:0 8px 22px rgba(0,0,0,.08);
}

.servicio-card input{
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.servicio-card.sel{
    border-color:#00B6F0;
    background:#F2FBFF;
}

.servicio-card .icono{
    font-size:42px;
    margin-bottom:10px;
}

.ticket{

    width:720px;
    background:#fff;
    color:#222;
    padding:40px;
    border-radius:16px;
    border:1px solid #ddd;
    font-family:Arial,sans-serif;

}

.ticket.hidden{

    position:absolute;
    left:-9999px;
    top:-9999px;

}

.ticket-header{

    display:flex;
    align-items:center;
    gap:20px;
    margin-bottom:20px;

}

.ticket-logo{

    width:180px;

}

.ticket-item{

    display:flex;
    justify-content:space-between;
    padding:10px 0;
    border-bottom:1px solid #eee;
}

.ticket-item span{

    color:#666;
}

.ticket-item strong{

    color:#003B5C;
}

.ticket-nota{

    margin-top:24px;
    font-size:13px;
    color:#666;
    line-height:1.6;
}

.btn-portal {

    position: absolute;

    top: 20px;

    right: 20px;

    padding: 8px 14px;

    border-radius: 999px;

    border: 1px solid rgba(255,255,255,.25);

    background: rgba(255,255,255,.08);

    backdrop-filter: blur(10px);

    color: #fff;

    font-size: 12px;

    text-decoration: none;

    transition: .2s;

    opacity: .55;

}

.btn-portal:hover {

    opacity: 1;

    background: #00539B;

}

.gishiko-footer{
    padding:8px;
    text-align:center;
    font-size:.80rem;
    color:#676767;
    opacity: 0.2;
    user-select:none;
    transition:.3s;
}

.gishiko-footer:hover{
    opacity:1;
}

.gishiko-footer span{
    display:block;
    font-style:italic;
    font-weight: 650;
}

.footer__logo {
    font-size: .70rem;
}

/* ==========================================
   PROGRESO DE ENVÍO
   </gishikoDev_
========================================== */

.envio-progress{
    position:fixed;
    inset:0;
    z-index:9999;
    display:flex;
    align-items:center;
    justify-content:center;
    background:rgba(10,20,30,.58);
    backdrop-filter:blur(6px);
    -webkit-backdrop-filter:blur(6px);
    padding:20px;
    opacity:1;
    visibility:visible;
    transition:
        opacity .25s ease,
        visibility .25s ease;
}

.envio-progress.hidden{
    opacity:0;
    visibility:hidden;
    pointer-events:none;
}

.envio-progress-card{
    width:min(430px,100%);
    background:#fff;
    border-radius:18px;
    padding:32px 28px 26px;
    text-align:center;
    box-shadow:
        0 20px 60px rgba(0,0,0,.20);
    animation:
        envioProgressIn .3s ease;
}

@keyframes envioProgressIn{
    from{
        opacity:0;
        transform:translateY(12px) scale(.97);
    }
    to{
        opacity:1;
        transform:translateY(0) scale(1);
    }
}

.envio-progress-icon{

    width:58px;
    height:58px;
    margin:0 auto 16px;
    border-radius:50%;
    display:flex;
    align-items:center;
    justify-content:center;
    background:var(--azul);
    color:#fff;
    font-size:25px;
    animation:
        envioPulse 1.6s infinite;
}

@keyframes envioPulse{

    0%,100%{
        box-shadow:
            0 0 0 0 rgba(0,182,240,.30);
    }
    50%{
        box-shadow:
            0 0 0 10px rgba(0,182,240,0);
    }
}

.envio-progress-title{
    font-size:19px;
    font-weight:700;
    color:var(--profundo);
    margin-bottom:7px;
}

.envio-progress-message{
    min-height:22px;
    font-size:13px;
    color:var(--pizarra);
    margin-bottom:20px
}

.envio-progress-track{
    width:100%;
    height:8px;
    overflow:hidden;
    border-radius:99px;
    background:var(--niebla);
}

.envio-progress-bar{
    width:0%;
    height:100%;
    border-radius:99px;
    background:
        linear-gradient(
            90deg,
            var(--verde),
            var(--azul)
        );
    transition:
        width .45s ease;
}

.envio-progress-percent{
    margin-top:9px;
    font-family:var(--mono);
    font-size:12px;
    font-weight:700;
    color:var(--pizarra);
}

.envio-progress-note{
    margin-top:18px;
    font-size:11px;
    line-height:1.5;
    color:#8a929b;
}

/* --- separator --- */